Help Center
Frequently asked questions
What is SDIWAN?▼
SDIWAN is a VPN service that runs entirely on servers we operate ourselves. It provides private, fast, and unrestricted internet access.
How is SDIWAN different from traditional VPNs?▼
SDIWAN runs its own servers end to end and layers a multi-protocol anti-censorship stack on top, so connections keep working where ordinary VPN protocols get blocked.
How does SDIWAN choose the best connection?▼
You only pick a country and an IP type — SDIWAN handles the rest. The app automatically selects the best-performing route for your network, and where ordinary VPN traffic is blocked it switches to a stealth mode on its own. There is nothing to configure.
Is my data safe?▼
We follow a strict no-activity-log policy: we never record your browsing content, destination IPs, DNS queries, or URLs. We do keep the limited operational data needed to run and bill the service — your account details, connection timestamps, data volume and duration, the country and IP type you connected to, basic device and app information, and the IP address you connect from (retained up to 90 days). See our Privacy Policy for the complete list and retention periods.
How do I get started?▼
Download the SDIWAN app for your platform, create an account, and connect with one tap. New accounts include a 3-day free trial with 1 GB of data.
What payment methods are accepted?▼
We accept credit and debit cards (processed by Stripe), and stablecoins: USDT on Tron, USDC on Ethereum, and USDC on Polygon.
Can I use SDIWAN on multiple devices?▼
Yes! Depending on your plan, you can use SDIWAN on several devices simultaneously.
How do I contact support?▼
Email support@sdiwan.net and we will get back to you as soon as possible.